Shipping policy
MAKE GOOD® Shipping Policy
This policy applies to all online purchases via www.mk.gd.
Australia and New Zealand
Free shipping applies on all orders within Australia and New Zealand.
Orders are fulfilled by Quickpack 3PL in Western Australia with full tracking provided by email or text.
Estimated delivery time is 2 to 10 business days.
New Zealand customers are responsible for any duties or import costs that may be incurred in New Zealand. The courier has the discretion to pay these costs, where applicable, without prior notification to the customer. The customer will be responsible for reimbursing the courier for any such costs incurred.
Postage Express eParcel – Domestic: flat-rate shipping of $20 per order.
International
Hong Kong
Make Good currently offers free shipping to Hong Kong on all footwear orders.
Orders are shipped from Perth, Western Australia.
Estimated delivery times are provided as a guide and may be affected by customs processing, local delivery services or circumstances outside Make Good’s reasonable control.
Hong Kong does not generally impose import duty, VAT or GST on imported footwear. However, customers remain responsible for any unexpected destination-country charges, carrier fees or other charges imposed after dispatch.
Customers are responsible for providing a complete and accurate delivery address and responding promptly to any requests from the delivery carrier. If an order is returned to Make Good because of an incorrect address, failure to collect the parcel or refusal of delivery, the cost of returning and resending the order may be charged to the customer or deducted from any refund.
United States
Flat-rate shipping of USD $20 per order.
US customers are responsible for any duties, taxes or import charges. Where required, the courier may advance these costs to avoid delays. Customers must reimburse the courier directly for any charges paid on their behalf.
Europe and United Kingdom
Flat-rate shipping of EUR 15 per order.
EU and UK customers are responsible for any duties, VAT or import processing fees. Couriers may advance these charges at their discretion. Customers must reimburse the courier for any such amounts.
Other International Destinations
Where possible, we offer flat-rate or subsidised shipping. If a fixed rate is not available for your location, shipping will be calculated at checkout.
Customers are responsible for any duties, VAT or import charges applied by their local authorities.
Important Delivery Information
- Orders placed after 3pm Perth time are dispatched the next business day.
- Quickmail does not operate on Western Australian public holidays. Orders placed on these days are dispatched the next business day.
- Once an order has been dispatched, we cannot change or redirect the delivery address.
- A daytime delivery address and contact number are required.
- Delivery times are estimates and may vary for remote areas or during peak periods.
- If an item is delayed or out of stock, we will contact you with options. Partial shipments may incur additional freight charges.
- This policy applies only to purchases made via www.mk.gd.
If You Are Not Home
Most orders require a signature on delivery unless the courier provides an alternative safe-drop option. If no one is present, a card may be left with details for collection or arranging redelivery.
We aim to dispatch orders quickly, usually on the next business day. Occasional delays can happen due to courier congestion, weather, or customs processing. When delays occur, we will do everything we can to keep you updated and get your order to you as soon as possible.
For shipping inquiries, contact us at hello@mk.gd.
