TERMS OF SERVICE

Access and account

SECTION 1

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, you may be asked to provide information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete.

You are solely responsible for maintaining the security of your account credentials and all activity under your account. You may not transfer or assign your account.

Our products

SECTION 2

We make reasonable efforts to display products accurately. However, colors and appearance may vary depending on your device. We do not guarantee that product appearance or quality will meet expectations.

Product descriptions and availability may change without notice.

Orders

SECTION 3

Placing an order constitutes an offer to purchase. Orders are not accepted until confirmed by Make Good and payment is processed. Cancellation may not be possible after acceptance.

Returns and exchanges are governed by our Refund Policy [LINK]. Purchases are for personal use only.

Prices and billing

SECTION 4

Prices are subject to change without notice and exclude taxes and shipping unless stated. Promotions may be governed by separate terms.

You agree to provide accurate payment information and authorise charges incurred.

Shipping and delivery

SECTION 5

Delivery times are estimates only. Risk passes to you once products are transferred to the carrier.

Intellectual property

SECTION 6

All content on the Services is owned by Make Good or its licensors and protected by intellectual property laws. Use is permitted for personal, non-commercial purposes only.

Optional tools

SECTION 7

Third-party tools are provided “as is” without warranties. Use is at your own risk.

Third-party links

SECTION 8

We are not responsible for third-party websites or content. Accessing them is at your own risk.

Relationship with Shopify

SECTION 9

Make Good is powered by Shopify. Shopify is not responsible for sales or transactions made through the Store, and you release Shopify from related claims.

Feedback

SECTION 11

You grant us a perpetual, royalty-free licence to use any feedback you submit. We are not required to compensate or respond.

Errors and omissions

SECTION 12

We reserve the right to correct errors and cancel orders if information is inaccurate.

Prohibited uses

SECTION 13

You may not misuse the Services, violate laws, infringe rights, transmit malware, or interfere with site security.

Termination

SECTION 14

We may terminate access at any time. Obligations incurred prior to termination remain enforceable.

Disclaimer of warranties

SECTION 15

The Services are provided “as is” without warranties to the fullest extent permitted by law.

Limitation of liability

SECTION 16

Make Good and Shopify will not be liable for indirect or consequential damages.

Indemnification

SECTION 17

You agree to indemnify Make Good and Shopify against claims arising from your use of the Services.

Governing law

SECTION 21

These Terms are governed by the laws of the jurisdiction where Make Good is headquartered.

Contact information

SECTION 24

hello@mk.gd
Make Good Collective
Cottesloe, Western Australia
ABN 46648446379

PRIVACY POLICY

This Privacy Policy applies to personal information collected by Make Good Collective via www.mk.gd.

What information do we collect?

SECTION 1

We may collect login credentials, payment details, email address, name, phone number, and address.

Types of information

SECTION 2

Personal Information identifies an individual. Sensitive Information includes health, political, religious, or criminal data and is used only with consent or where required by law.

How we collect personal information

SECTION 3

Information is collected directly, through cookies, or from third parties. Cookies may be essential, analytical, or marketing and retained for up to [DAYS] days.

Purpose of collection

SECTION 4

Information is used to operate the Website, provide services, and send marketing communications. You may opt out at any time.

Security, access and correction

SECTION 5

We use reasonable security measures and retain records for up to 7 years. You may request access or correction under the Australian Privacy Principles.

Complaints

SECTION 6

Complaints may be escalated to the Office of the Australian Information Commissioner if unresolved.

Overseas transfers

SECTION 8

Personal Information may be processed in the USA or Europe.

GDPR

SECTION 9

Our Website does not target or monitor EU residents. GDPR does not apply.

Contact

SECTION 10

MAKEGOOD® Shipping Policy

This policy applies to all online purchases via www.mk.gd.

Australia and New Zealand

Free shipping applies on all orders within Australia and New Zealand.

Orders are fulfilled by Quickmail 3PL in Western Australia with full tracking provided by email or text.

Estimated delivery time is 2 to 10 business days.

New Zealand customers are responsible for any duties or import costs that may be incurred in New Zealand. The courier has the discretion to pay these costs, where applicable, without prior notification to the customer. The customer will be responsible for reimbursing the courier for any such costs incurred.

Postage Express eParcel – Domestic: flat-rate shipping of $20 per order.

International

United States

Flat-rate shipping of USD $20 per order.

US customers are responsible for any duties, taxes or import charges. Where required, the courier may advance these costs to avoid delays. Customers must reimburse the courier directly for any charges paid on their behalf.

Europe and United Kingdom

Flat-rate shipping of EUR 15 per order.

EU and UK customers are responsible for any duties, VAT or import processing fees. Couriers may advance these charges at their discretion. Customers must reimburse the courier for any such amounts.

Asia

Flat-rate shipping of AUD 24 per order.

Customers are responsible for any duties or import charges that apply in their region. Couriers may pay these charges to expedite clearance. Customers must reimburse the courier for any amounts paid on their behalf.

Other International Destinations

Where possible, we offer flat-rate or subsidised shipping. If a fixed rate is not available for your location, shipping will be calculated at checkout.

Customers are responsible for any duties, VAT or import charges applied by their local authorities.

Important Delivery Information

Orders placed after 3pm Perth time are dispatched the next business day.
Quickmail does not operate on Western Australian public holidays. Orders placed on these days are dispatched the next business day.
Once an order has been dispatched, we cannot change or redirect the delivery address.
A daytime delivery address and contact number are required.
Delivery times are estimates and may vary for remote areas or during peak periods.
If an item is delayed or out of stock, we will contact you with options. Partial shipments may incur additional freight charges.
This policy applies only to purchases made via www.mk.gd.

If You Are Not Home

Most orders require a signature on delivery unless the courier provides an alternative safe-drop option. If no one is present, a card may be left with details for collection or arranging redelivery.

We aim to dispatch orders quickly, usually on the next business day. Occasional delays can happen due to courier congestion, weather, or customs processing. When delays occur, we will do everything we can to keep you updated and get your order to you as soon as possible.

For shipping inquiries, contact us at hello@mk.gd.

Men's Size Chart

Mens US	UK	CM	EUR
5	4	23.5	37.5
6	5	24.5	39
7	6	25.2	40
8	7	26	41.5
9	8	27	42.5
10	9	28	44
11	10	28.5	45
12	10.5	29	46

Women's Size Chart

Womens US	UK	CM	EUR
6.5	4.5	23.5	37.5
7.5	5.5	24.5	39
8.5	6.5	25.2	40
9.5	7.5	26	41.5
10.5	8.5	27	42.5
11.5	9.5	28	44
12.5	10.5	28.5	45
13	11	29	46

Returns Policy

14 days Returns Window

Fast Sizing Exchanges (Launch Period December 2025 – February 2026)

For our launch and during the school start period, we offer Fast Sizing Exchange Shipping to make sure students have the correct size as quickly as possible.

Here’s how it works:

Start your exchange request
Submit your details through our Webpage Returns Form (Shopify returns link).
Pay for your return postage
You’ll receive a prepaid return label. Once the return postage is paid for, your exchange becomes active.
We ship your replacement pair immediately
As soon as the return label is paid, we’ll send out your new size without waiting for the original shoes to reach our warehouse.
Return arrives at our warehouse
Our fulfillment partner receives your original pair and completes inspection. Shoes must be clean and lightly worn indoors only.
Finalisation
If your returned pair meets our condition standards, the exchange is complete. If the returned pair has been heavily worn or damaged, we may contact you to discuss next steps.

This Fast Exchange method balances speed with responsibility. It allows families to get the right size quickly while helping us properly recycle, restock, or certify returned pairs.

Returns & Exchanges Rules

14 days Returns Window

To begin the exchange or return process, head to our Returns Portal (Shopify returns link).

We accept shoes that have been lightly tried on indoors (for fit and comfort) but not worn outside. Returned shoes must be clean, in good condition, and include the original box.

Refunds are made to your original payment method within 5–7 business days after inspection at our warehouse.

Return shipping is paid by the customer. We provide a simple prepaid label through our Returns Portal, and the cost of that label will be deducted or charged at the time of booking.

If the original pair is not lodged with the carrier within 7 days of receiving the return label, we may charge the value of the replacement pair to the original payment method.

Faulty or Incorrect Items

If your shoes arrive damaged or we sent the wrong size, we’ll fix it quickly:

Please email photos of the fault to returns@mk.gd before heading to the portal for your return process.

🌏 International Customers

We accept the same return terms as our domestic customers within Australia. However, you will be responsible for shipping charges both ways – to return the product and to ship the new product.

♻️ “Good As” — Our Circular Recommerce Program

Returned or display pairs that meet quality standards are cleaned, inspected, and re-certified as “Good As.”

These are offered at a lower price, clearly labelled, and are Final Sale (no returns unless faulty).

Shoes that can’t be resold are recycled through certified partners — nothing goes to landfill on purpose.

🚚 How the Process Works

Start a return or exchange
Email us at returns@mk.gd and include:
1 – Order number
2 – Reason for return
Pay for your return label
You’ll be shown the cost of return shipping (typically $10–$15 depending on your location). Payment is made securely in the portal, no need to queue at the post office.
Ship your original pair
Once you have paid for postage, you will receive a returns label via email. Print and attach it to the box and drop your parcel at any Australia Post or courier point. Tracking will update automatically once scanned.
We inspect your return
Once received, our 3PL partner Quickmail checks the shoes for condition and processes your return.
New pair ships
If you requested an exchange, your replacement pair is automatically released once the return is approved — at no extra charge for shipping back to you.

⚖️ Your Consumer Rights

This policy operates alongside your rights under Australian Consumer Law.

If your shoes are faulty, damaged, or not as described, you’re entitled to a repair, replacement, or full refund at no cost.

📬 Need Help?

Returns & label support: returns@mk.gd

General questions (fit, sizing, orders): hello@mk.gd

MakeGood® International Returns & Exchanges Policy

Because cross-border shipping has both financial and environmental costs, our international returns process works a little differently from our domestic policy.

1️⃣ 30-Day Return Policy

You have 30 days from delivery to return or exchange.
Shoes must be either not used or lightly tried indoors and in original condition.
Return shipping is at your cost; MakeGood® covers no domestic taxes or duties paid at import.
Refunds are for the product price only — outbound shipping, import duties, and taxes are non-refundable.
Refunds are processed within 7 business days of our warehouse receiving your return.

2️⃣ Exchanges

Because international freight is carbon- and cost-heavy, we don’t ship exchanges automatically. Instead, we offer two options:

Fast Refund + New Order — Return your shoes, receive a refund, and reorder your new size straight away.
Hybrid Exchange — If you prefer a direct swap, we’ll ship your new pair once your original pair has been received and the return postage payment has cleared through our portal.

You pay return freight; we cover shipping of the replacement pair. Duties and taxes may apply again upon import.

3️⃣ Duties, Taxes & Tariffs

Orders are shipped DAP (Delivered at Place) — local duties and import taxes are the customer’s responsibility on arrival.
Some countries (e.g., the US) may charge import duties on the total value including shipping.
If you reject delivery or refuse customs fees, the return cost will be deducted from your refund once the item arrives back in Australia.

4️⃣ Sustainable Returns

To reduce carbon footprint, we encourage international customers to consider local resale or donation for sizing errors.
Contact returns@mk.gd for approval before posting back internationally — we’ll provide a label or nearest logistics hub if available.

5️⃣ Faulty or Incorrect Items

If your product arrives faulty or we sent the wrong item, MakeGood® will cover all return and replacement freight costs.
Where possible, we’ll refund any import duties via carrier claim.
We prioritise your replacement shipment.

International Returns (USA, UK, EU & Asia) – Summary

We accept returns within 30 days of delivery. Customers cover the cost of return postage and any import duties or taxes are non-refundable.

To keep things fair, we’ll ship your replacement pair once your return and postage payment are received.

For faulty items, MakeGood® covers everything — shipping, duties, and replacement.

Questions? Email returns@mk.gd.

NEW GROWTH STREAM®

Can’t feed the worms? We’ll close the loop for you.

New Growth Stream is our end of life program designed to squeeze every mile from your shoes, recycling parts, reusing materials, and only putting back what nature can handle. The uppers return to nature, while the remaining components are recycled into lower-plastic materials for future pairs.

We do this because recycling is a step, not the solution. The real future is footwear that biodegrades completely, without relying on plastic at all. We’re not there yet, but things are moving fast and real progress has already been made.

As materials advance, Make Good will continue to evolve, so each generation of shoes leaves less behind than the last. Until then, New Growth Stream makes sure every pair is handled responsibly and given another life where it can.

Here’s how it works in three simple steps:

You send us your old shoes.

We break them down, make new things with the recycled material

We give you a credit toward your next pair.

Step Easy

We’ve teamed up with Australia’s leading textile recycler. Nothing will ever end up in landfill. Let’s start →

EMAIL RECYCLE@MK.GD

We acknowledge the Traditional custodians of the lands on which we primarily create, the Whadjuk people of Nyunga Boodjar. We pay our respects to Elders past, present & emerging.

We acknowledge the Traditional custodians of the lands on which we primarily create, the Whadjuk people of Nyunga Boodjar. We pay our respects to Elders past, present & emerging.We acknowledge the Traditional custodians of the lands on which we primarily create, the Whadjuk people of Nyunga Boodjar. We pay our respects to Elders past, present & emerging.We acknowledge the Traditional custodians of the lands on which we primarily create, the Whadjuk people of Nyunga Boodjar. We pay our respects to Elders past, present & emerging.We acknowledge the Traditional custodians of the lands on which we primarily create, the Whadjuk people of Nyunga Boodjar. We pay our respects to Elders past, present & emerging.We acknowledge the Traditional custodians of the lands on which we primarily create, the Whadjuk people of Nyunga Boodjar. We pay our respects to Elders past, present & emerging.We acknowledge the Traditional custodians of the lands on which we primarily create, the Whadjuk people of Nyunga Boodjar. We pay our respects to Elders past, present & emerging.We acknowledge the Traditional custodians of the lands on which we primarily create, the Whadjuk people of Nyunga Boodjar. We pay our respects to Elders past, present & emerging.We acknowledge the Traditional custodians of the lands on which we primarily create, the Whadjuk people of Nyunga Boodjar. We pay our respects to Elders past, present & emerging.We acknowledge the Traditional custodians of the lands on which we primarily create, the Whadjuk people of Nyunga Boodjar. We pay our respects to Elders past, present & emerging.We acknowledge the Traditional custodians of the lands on which we primarily create, the Whadjuk people of Nyunga Boodjar. We pay our respects to Elders past, present & emerging.We acknowledge the Traditional custodians of the lands on which we primarily create, the Whadjuk people of Nyunga Boodjar. We pay our respects to Elders past, present & emerging.