Shipping & Returns
This policy applies to all online purchases via www.mk.gd.
Australia and New Zealand
Free shipping applies on all orders within Australia and New Zealand.
Orders are fulfilled by Quickmail 3PL in Western Australia with full tracking provided by email or text.
Estimated delivery time is 2 to 10 business days.
New Zealand customers are responsible for any duties or import costs that may be incurred in New Zealand. The courier has the discretion to pay these costs, where applicable, without prior notification to the customer. The customer will be responsible for reimbursing the courier for any such costs incurred.
Postage Express eParcel – Domestic: flat-rate shipping of $20 per order.
Important Delivery Information
Orders placed after 3pm Perth time are dispatched the next business day.
Quickmail does not operate on Western Australian public holidays. Orders placed on these days are dispatched the next business day.
Once an order has been dispatched, we cannot change or redirect the delivery address.
A daytime delivery address and contact number are required.
Delivery times are estimates and may vary for remote areas or during peak periods.
If an item is delayed or out of stock, we will contact you with options. Partial shipments may incur additional freight charges.
This policy applies only to purchases made via www.mk.gd.
International
United States
Flat-rate shipping of USD $20 per order.
US customers are responsible for any duties, taxes or import charges. Where required, the courier may advance these costs to avoid delays. Customers must reimburse the courier directly for any charges paid on their behalf.
Europe and United Kingdom
Flat-rate shipping of EUR 15 per order.
EU and UK customers are responsible for any duties, VAT or import processing fees. Couriers may advance these charges at their discretion. Customers must reimburse the courier for any such amounts.
Asia
Flat-rate shipping of AUD 24 per order.
Customers are responsible for any duties or import charges that apply in their region. Couriers may pay these charges to expedite clearance. Customers must reimburse the courier for any amounts paid on their behalf.
Other International Destinations
Where possible, we offer flat-rate or subsidised shipping. If a fixed rate is not available for your location, shipping will be calculated at checkout.
Customers are responsible for any duties, VAT or import charges applied by their local authorities.
If You Are Not Home
Most orders require a signature on delivery unless the courier provides an alternative safe-drop option. If no one is present, a card may be left with details for collection or arranging redelivery.
We aim to dispatch orders quickly, usually on the next business day. Occasional delays can happen due to courier congestion, weather, or customs processing. When delays occur, we will do everything we can to keep you updated and get your order to you as soon as possible.
For shipping inquiries, contact us at hello@mk.gd.
Returns & Exchanges
We offer free returns and exchanges within Australia and New Zealand, so you can try your shoes at home with peace of mind.
You have 14 days from delivery to request a return or exchange.
To be eligible, shoes must be clean, in original condition, and tried indoors only for fit and comfort. Shoes worn outside can’t be accepted. Please return your pair in the original box.
Exchange Rules
We offer exchanges and store credit on eligible returns.
During launch and back-to-school periods, replacement sizes may be sent as soon as return postage has been booked, so purchasers aren’t left without shoes.
Returned items must be lodged with the carrier within 7 days of receiving the return label. If a return is not lodged within this timeframe, we may follow up or charge the value of the replacement pair to the original payment method.
How the Process Works
To begin a return or exchange, please email returns@mk.gd with your order number and a brief description of the issue.
Our team will review your request and, if approved, arrange the next steps through Shopify. Return shipping is paid by the customer, and where applicable, the cost of a prepaid return label will be charged at the time of booking.
Faulty Items
If your shoes arrive faulty or develop a fault, please email returns@mk.gd with a brief description and a photo. We’ll review it quickly and arrange a replacement or refund.
International Returns & Exchanges Policy
We accept international returns within 14 days of delivery for shoes that are unused or lightly tried indoors and in original condition.
Return shipping & fees
Return shipping is at the customer’s cost, and outbound shipping, duties, and import taxes are non-refundable.
Exchanges & refunds
Because international freight carries higher cost, exchanges are processed once the original pair has been received and return postage payment has been completed, or you may choose a fast refund and place a new order immediately.
Duties & customs
Orders are shipped DAP (Delivered at Place), meaning local duties and taxes are the customer’s responsibility and may apply again on replacement shipments. If a delivery is refused or customs fees are not paid, any return costs will be deducted from the refund.
Faulty or incorrect items
For faulty or incorrect items, Make Good® covers all return and replacement shipping and will assist with recovering duties where possible.
Contact
Questions or approval for international returns can be directed to returns@mk.gd
