SECTION 1
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, you may be asked to provide information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete.
You are solely responsible for maintaining the security of your account credentials and all activity under your account. You may not transfer or assign your account.
SECTION 2
We make reasonable efforts to display products accurately. However, colors and appearance may vary depending on your device. We do not guarantee that product appearance or quality will meet expectations.
Product descriptions and availability may change without notice.
SECTION 3
Placing an order constitutes an offer to purchase. Orders are not accepted until confirmed by Make Good and payment is processed. Cancellation may not be possible after acceptance.
Returns and exchanges are governed by our Refund Policy [LINK]. Purchases are for personal use only.
SECTION 4
Prices are subject to change without notice and exclude taxes and shipping unless stated. Promotions may be governed by separate terms.
You agree to provide accurate payment information and authorise charges incurred.
SECTION 5
Delivery times are estimates only. Risk passes to you once products are transferred to the carrier.
SECTION 6
All content on the Services is owned by Make Good or its licensors and protected by intellectual property laws. Use is permitted for personal, non-commercial purposes only.
SECTION 7
Third-party tools are provided “as is” without warranties. Use is at your own risk.
SECTION 8
We are not responsible for third-party websites or content. Accessing them is at your own risk.
SECTION 9
Make Good is powered by Shopify. Shopify is not responsible for sales or transactions made through the Store, and you release Shopify from related claims.
SECTION 11
You grant us a perpetual, royalty-free licence to use any feedback you submit. We are not required to compensate or respond.
SECTION 12
We reserve the right to correct errors and cancel orders if information is inaccurate.
SECTION 13
You may not misuse the Services, violate laws, infringe rights, transmit malware, or interfere with site security.
SECTION 14
We may terminate access at any time. Obligations incurred prior to termination remain enforceable.
SECTION 15
The Services are provided “as is” without warranties to the fullest extent permitted by law.
SECTION 16
Make Good and Shopify will not be liable for indirect or consequential damages.
SECTION 17
You agree to indemnify Make Good and Shopify against claims arising from your use of the Services.
SECTION 21
These Terms are governed by the laws of the jurisdiction where Make Good is headquartered.
SECTION 24
hello@mk.gd
Make Good Collective
Cottesloe, Western Australia
ABN 46648446379
This Privacy Policy applies to personal information collected by Make Good Collective via www.mk.gd.
SECTION 1
We may collect login credentials, payment details, email address, name, phone number, and address.
SECTION 2
Personal Information identifies an individual. Sensitive Information includes health, political, religious, or criminal data and is used only with consent or where required by law.
SECTION 3
Information is collected directly, through cookies, or from third parties. Cookies may be essential, analytical, or marketing and retained for up to [DAYS] days.
SECTION 4
Information is used to operate the Website, provide services, and send marketing communications. You may opt out at any time.
SECTION 5
We use reasonable security measures and retain records for up to 7 years. You may request access or correction under the Australian Privacy Principles.
SECTION 6
Complaints may be escalated to the Office of the Australian Information Commissioner if unresolved.
SECTION 8
Personal Information may be processed in the USA or Europe.
SECTION 9
Our Website does not target or monitor EU residents. GDPR does not apply.
SECTION 10
This policy applies to all online purchases via www.mk.gd.
Free shipping applies on all orders within Australia and New Zealand.
Orders are fulfilled by Quickmail 3PL in Western Australia with full tracking provided by email or text.
Estimated delivery time is 2 to 10 business days.
New Zealand customers are responsible for any duties or import costs that may be incurred in New Zealand. The courier has the discretion to pay these costs, where applicable, without prior notification to the customer. The customer will be responsible for reimbursing the courier for any such costs incurred.
Postage Express eParcel – Domestic: flat-rate shipping of $20 per order.
Flat-rate shipping of USD $20 per order.
US customers are responsible for any duties, taxes or import charges. Where required, the courier may advance these costs to avoid delays. Customers must reimburse the courier directly for any charges paid on their behalf.
Flat-rate shipping of EUR 15 per order.
EU and UK customers are responsible for any duties, VAT or import processing fees. Couriers may advance these charges at their discretion. Customers must reimburse the courier for any such amounts.
Flat-rate shipping of AUD 24 per order.
Customers are responsible for any duties or import charges that apply in their region. Couriers may pay these charges to expedite clearance. Customers must reimburse the courier for any amounts paid on their behalf.
Where possible, we offer flat-rate or subsidised shipping. If a fixed rate is not available for your location, shipping will be calculated at checkout.
Customers are responsible for any duties, VAT or import charges applied by their local authorities.
Most orders require a signature on delivery unless the courier provides an alternative safe-drop option. If no one is present, a card may be left with details for collection or arranging redelivery.
We aim to dispatch orders quickly, usually on the next business day. Occasional delays can happen due to courier congestion, weather, or customs processing. When delays occur, we will do everything we can to keep you updated and get your order to you as soon as possible.
For shipping inquiries, contact us at hello@mk.gd.
| Mens US | UK | CM | EUR |
|---|---|---|---|
| 5 | 4 | 23.5 | 37.5 |
| 6 | 5 | 24.5 | 39 |
| 7 | 6 | 25.2 | 40 |
| 8 | 7 | 26 | 41.5 |
| 9 | 8 | 27 | 42.5 |
| 10 | 9 | 28 | 44 |
| 11 | 10 | 28.5 | 45 |
| 12 | 10.5 | 29 | 46 |
| Womens US | UK | CM | EUR |
|---|---|---|---|
| 6.5 | 4.5 | 23.5 | 37.5 |
| 7.5 | 5.5 | 24.5 | 39 |
| 8.5 | 6.5 | 25.2 | 40 |
| 9.5 | 7.5 | 26 | 41.5 |
| 10.5 | 8.5 | 27 | 42.5 |
| 11.5 | 9.5 | 28 | 44 |
| 12.5 | 10.5 | 28.5 | 45 |
| 13 | 11 | 29 | 46 |
14 days Returns Window
For our launch and during the school start period, we offer Fast Sizing Exchange Shipping to make sure students have the correct size as quickly as possible.
Here’s how it works:
This Fast Exchange method balances speed with responsibility. It allows families to get the right size quickly while helping us properly recycle, restock, or certify returned pairs.
14 days Returns Window
To begin the exchange or return process, head to our Returns Portal (Shopify returns link).
We accept shoes that have been lightly tried on indoors (for fit and comfort) but not worn outside. Returned shoes must be clean, in good condition, and include the original box.
Refunds are made to your original payment method within 5–7 business days after inspection at our warehouse.
Return shipping is paid by the customer. We provide a simple prepaid label through our Returns Portal, and the cost of that label will be deducted or charged at the time of booking.
If the original pair is not lodged with the carrier within 7 days of receiving the return label, we may charge the value of the replacement pair to the original payment method.
If your shoes arrive damaged or we sent the wrong size, we’ll fix it quickly:
Please email photos of the fault to returns@mk.gd before heading to the portal for your return process.
We accept the same return terms as our domestic customers within Australia. However, you will be responsible for shipping charges both ways – to return the product and to ship the new product.
Returned or display pairs that meet quality standards are cleaned, inspected, and re-certified as “Good As.”
These are offered at a lower price, clearly labelled, and are Final Sale (no returns unless faulty).
Shoes that can’t be resold are recycled through certified partners — nothing goes to landfill on purpose.
This policy operates alongside your rights under Australian Consumer Law.
If your shoes are faulty, damaged, or not as described, you’re entitled to a repair, replacement, or full refund at no cost.
Returns & label support: returns@mk.gd
General questions (fit, sizing, orders): hello@mk.gd
Because cross-border shipping has both financial and environmental costs, our international returns process works a little differently from our domestic policy.
Because international freight is carbon- and cost-heavy, we don’t ship exchanges automatically. Instead, we offer two options:
You pay return freight; we cover shipping of the replacement pair. Duties and taxes may apply again upon import.
We accept returns within 30 days of delivery. Customers cover the cost of return postage and any import duties or taxes are non-refundable.
To keep things fair, we’ll ship your replacement pair once your return and postage payment are received.
For faulty items, MakeGood® covers everything — shipping, duties, and replacement.
Questions? Email returns@mk.gd.