TERMS OF SERVICE

Access and account

SECTION 1

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, you may be asked to provide information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete.

You are solely responsible for maintaining the security of your account credentials and all activity under your account. You may not transfer or assign your account.

Our products

SECTION 2

We make reasonable efforts to display products accurately. However, colors and appearance may vary depending on your device. We do not guarantee that product appearance or quality will meet expectations.

Product descriptions and availability may change without notice.

Orders

SECTION 3

Placing an order constitutes an offer to purchase. Orders are not accepted until confirmed by Make Good and payment is processed. Cancellation may not be possible after acceptance.

Returns and exchanges are governed by our Refund Policy [LINK]. Purchases are for personal use only.

Prices and billing

SECTION 4

Prices are subject to change without notice and exclude taxes and shipping unless stated. Promotions may be governed by separate terms.

You agree to provide accurate payment information and authorise charges incurred.

Shipping and delivery

SECTION 5

Delivery times are estimates only. Risk passes to you once products are transferred to the carrier.

Intellectual property

SECTION 6

All content on the Services is owned by Make Good or its licensors and protected by intellectual property laws. Use is permitted for personal, non-commercial purposes only.

Optional tools

SECTION 7

Third-party tools are provided “as is” without warranties. Use is at your own risk.

Third-party links

SECTION 8

We are not responsible for third-party websites or content. Accessing them is at your own risk.

Relationship with Shopify

SECTION 9

Make Good is powered by Shopify. Shopify is not responsible for sales or transactions made through the Store, and you release Shopify from related claims.

Feedback

SECTION 11

You grant us a perpetual, royalty-free licence to use any feedback you submit. We are not required to compensate or respond.

Errors and omissions

SECTION 12

We reserve the right to correct errors and cancel orders if information is inaccurate.

Prohibited uses

SECTION 13

You may not misuse the Services, violate laws, infringe rights, transmit malware, or interfere with site security.

Termination

SECTION 14

We may terminate access at any time. Obligations incurred prior to termination remain enforceable.

Disclaimer of warranties

SECTION 15

The Services are provided “as is” without warranties to the fullest extent permitted by law.

Limitation of liability

SECTION 16

Make Good and Shopify will not be liable for indirect or consequential damages.

Indemnification

SECTION 17

You agree to indemnify Make Good and Shopify against claims arising from your use of the Services.

Governing law

SECTION 21

These Terms are governed by the laws of the jurisdiction where Make Good is headquartered.

Contact information

SECTION 24

hello@mk.gd
Make Good Collective
Cottesloe, Western Australia
ABN 46648446379

PRIVACY POLICY

This Privacy Policy applies to personal information collected by Make Good Collective via www.mk.gd.

What information do we collect?

SECTION 1

We may collect login credentials, payment details, email address, name, phone number, and address.

Types of information

SECTION 2

Personal Information identifies an individual. Sensitive Information includes health, political, religious, or criminal data and is used only with consent or where required by law.

How we collect personal information

SECTION 3

Information is collected directly, through cookies, or from third parties. Cookies may be essential, analytical, or marketing and retained for up to [DAYS] days.

Purpose of collection

SECTION 4

Information is used to operate the Website, provide services, and send marketing communications. You may opt out at any time.

Security, access and correction

SECTION 5

We use reasonable security measures and retain records for up to 7 years. You may request access or correction under the Australian Privacy Principles.

Complaints

SECTION 6

Complaints may be escalated to the Office of the Australian Information Commissioner if unresolved.

Overseas transfers

SECTION 8

Personal Information may be processed in the USA or Europe.

GDPR

SECTION 9

Our Website does not target or monitor EU residents. GDPR does not apply.

Contact

SECTION 10

hello@mk.gd

MAKEGOOD® Shipping Policy

This policy applies to all online purchases via www.mk.gd.

Australia and New Zealand

Free shipping applies on all orders within Australia and New Zealand.

Orders are fulfilled by Quickmail 3PL in Western Australia with full tracking provided by email or text.

Estimated delivery time is 2 to 10 business days.

New Zealand customers are responsible for any duties or import costs that may be incurred in New Zealand. The courier has the discretion to pay these costs, where applicable, without prior notification to the customer. The customer will be responsible for reimbursing the courier for any such costs incurred.

Postage Express eParcel – Domestic: flat-rate shipping of $20 per order.

International

United States

Flat-rate shipping of USD $20 per order.

US customers are responsible for any duties, taxes or import charges. Where required, the courier may advance these costs to avoid delays. Customers must reimburse the courier directly for any charges paid on their behalf.

Europe and United Kingdom

Flat-rate shipping of EUR 15 per order.

EU and UK customers are responsible for any duties, VAT or import processing fees. Couriers may advance these charges at their discretion. Customers must reimburse the courier for any such amounts.

Asia

Flat-rate shipping of AUD 24 per order.

Customers are responsible for any duties or import charges that apply in their region. Couriers may pay these charges to expedite clearance. Customers must reimburse the courier for any amounts paid on their behalf.

Other International Destinations

Where possible, we offer flat-rate or subsidised shipping. If a fixed rate is not available for your location, shipping will be calculated at checkout.

Customers are responsible for any duties, VAT or import charges applied by their local authorities.

Important Delivery Information

Orders placed after 3pm Perth time are dispatched the next business day.
Quickmail does not operate on Western Australian public holidays. Orders placed on these days are dispatched the next business day.
Once an order has been dispatched, we cannot change or redirect the delivery address.
A daytime delivery address and contact number are required.
Delivery times are estimates and may vary for remote areas or during peak periods.
If an item is delayed or out of stock, we will contact you with options. Partial shipments may incur additional freight charges.
This policy applies only to purchases made via www.mk.gd.

If You Are Not Home

Most orders require a signature on delivery unless the courier provides an alternative safe-drop option. If no one is present, a card may be left with details for collection or arranging redelivery.

We aim to dispatch orders quickly, usually on the next business day. Occasional delays can happen due to courier congestion, weather, or customs processing. When delays occur, we will do everything we can to keep you updated and get your order to you as soon as possible.

For shipping inquiries, contact us at hello@mk.gd.

Men's Size Chart

Mens US	UK	CM	EUR
5	4	23.5	37.5
6	5	24.5	39
7	6	25.2	40
8	7	26	41.5
9	8	27	42.5
10	9	28	44
11	10	28.5	45
12	10.5	29	46

Women's Size Chart

Womens US	UK	CM	EUR
6.5	4.5	23.5	37.5
7.5	5.5	24.5	39
8.5	6.5	25.2	40
9.5	7.5	26	41.5
10.5	8.5	27	42.5
11.5	9.5	28	44
12.5	10.5	28.5	45
13	11	29	46

Return Policy

This policy applies to all online purchases via www.mk.gd.

Returns & Exchanges

We offer free returns and exchanges within Australia and New Zealand, so you can try your shoes at home with peace of mind.

You have 14 days from delivery to request a return or exchange.

To be eligible, shoes must be clean, in original condition, and tried indoors only for fit and comfort. Shoes worn outside can’t be accepted. Please return your pair in the original box.

How to Start a Return or Exchange

To begin a return or exchange, please email returns@mk.gd with your order number and a brief description of the issue.

Our team will review your request and, if approved, arrange the next steps through Shopify. Return shipping is paid by the customer, and where applicable, the cost of a prepaid return label will be charged at the time of booking.

Exchange Rules

We offer exchanges and store credit on eligible returns.

During launch and back-to-school periods, replacement sizes may be sent as soon as return postage has been booked, so purchasers aren’t left without shoes.

Returned items must be lodged with the carrier within 7 days of receiving the return label. If a return is not lodged within this timeframe, we may follow up or charge the value of the replacement pair to the original payment method.

Faulty Items

If your shoes arrive faulty or develop a fault, please email returns@mk.gd with a brief description and a photo. We’ll review it quickly and arrange a replacement or refund.

International Returns & Exchanges

We accept international returns within 14 days of delivery for shoes that are unused or lightly tried indoors and in original condition. Return shipping is at the customer’s cost, and outbound shipping, duties, and import taxes are non-refundable. Because international freight carries higher cost, exchanges are processed once the original pair has been received and return postage payment has been completed, or you may choose a fast refund and place a new order immediately.

Orders are shipped DAP (Delivered at Place), meaning local duties and taxes are the customer’s responsibility and may apply again on replacement shipments. If a delivery is refused or customs fees are not paid, any return costs will be deducted from the refund.

For faulty or incorrect items, Make Good® covers all return and replacement shipping and will assist with recovering duties where possible.

Questions or approval for international returns can be directed to returns@mk.gd.

Have something you want to say?
We’re listening.

To talk customer service:

We acknowledge the Traditional custodians of the lands on which we primarily create, the Whadjuk people of Nyunga Boodjar. We pay our respects to Elders past, present & emerging.

We acknowledge the Traditional custodians of the lands on which we primarily create, the Whadjuk people of Nyunga Boodjar. We pay our respects to Elders past, present & emerging.We acknowledge the Traditional custodians of the lands on which we primarily create, the Whadjuk people of Nyunga Boodjar. We pay our respects to Elders past, present & emerging.We acknowledge the Traditional custodians of the lands on which we primarily create, the Whadjuk people of Nyunga Boodjar. We pay our respects to Elders past, present & emerging.We acknowledge the Traditional custodians of the lands on which we primarily create, the Whadjuk people of Nyunga Boodjar. We pay our respects to Elders past, present & emerging.We acknowledge the Traditional custodians of the lands on which we primarily create, the Whadjuk people of Nyunga Boodjar. We pay our respects to Elders past, present & emerging.We acknowledge the Traditional custodians of the lands on which we primarily create, the Whadjuk people of Nyunga Boodjar. We pay our respects to Elders past, present & emerging.We acknowledge the Traditional custodians of the lands on which we primarily create, the Whadjuk people of Nyunga Boodjar. We pay our respects to Elders past, present & emerging.We acknowledge the Traditional custodians of the lands on which we primarily create, the Whadjuk people of Nyunga Boodjar. We pay our respects to Elders past, present & emerging.We acknowledge the Traditional custodians of the lands on which we primarily create, the Whadjuk people of Nyunga Boodjar. We pay our respects to Elders past, present & emerging.We acknowledge the Traditional custodians of the lands on which we primarily create, the Whadjuk people of Nyunga Boodjar. We pay our respects to Elders past, present & emerging.We acknowledge the Traditional custodians of the lands on which we primarily create, the Whadjuk people of Nyunga Boodjar. We pay our respects to Elders past, present & emerging.

Have something you want to say?
We’re listening.

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Terms & Privacy

TERMS OF SERVICE

Access and account

Our products

Orders

Prices and billing

Shipping and delivery

Intellectual property

Optional tools

Third-party links

Relationship with Shopify

Feedback

Errors and omissions

Prohibited uses

Termination

Disclaimer of warranties

Limitation of liability

Indemnification

Governing law

Contact information

PRIVACY POLICY

What information do we collect?

Types of information

How we collect personal information

Purpose of collection

Security, access and correction

Complaints

Overseas transfers

GDPR

Contact

Shipping Policy

MAKEGOOD® Shipping Policy

Australia and New Zealand

International

United States

Europe and United Kingdom

Asia

Other International Destinations

Important Delivery Information

If You Are Not Home

Size Guide

Men's Size Chart

Women's Size Chart

Returns & Exchanges Policy

Return Policy

Returns & Exchanges

How to Start a Return or Exchange

Exchange Rules

Faulty Items

International Returns & Exchanges

Have something you want to say? We’re listening.

Your cart -

Your cart

Have something you want to say?
We’re listening.