Privacy Policy
This Privacy Policy applies to all personal information collected by Forclaz Pty Ltd ta Make Good Collective (we, us or our) via the website located at www.mk.gd (Website).
What information do we collect?
SECTION 1
The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include: login credentials, payment details, email address, name, phone number, and address.
Types of information
SECTION 2
The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.
Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.
Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive Information will be used by us only:
(a) for the primary purpose for which it was obtained;
(b) for a secondary purpose that is directly related to the primary purpose; and
(c) with your consent or where required or authorised by law.
How we collect your personal information
SECTION 3
(a) We may collect Personal Information from you whenever you input such information into the Website, related app, or provide it to us in any other way.
(b) We may also collect cookies from your computer which enable us to tell when you use the Website and help customise your Website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
(c) We use different types of cookies including essential cookies for Website functionality, analytical cookies to improve user experience, and marketing cookies that may be set by third parties. These cookies are retained for up to [DAYS] days and can be managed through your browser settings. Third-party cookies are subject to their respective privacy policies, which we encourage you to review.
(d) We generally do not collect Sensitive Information, but when we do, we will comply with the requirements outlined above.
(e) Where reasonable and practicable, we collect your Personal Information from you only. However, sometimes we may be given information from a third party. In such cases, we will take reasonable steps to make you aware of the information provided.
Purpose of collection
SECTION 4
(a) We collect Personal Information to provide you with the best service experience possible on the Website and to keep in touch with you about developments in our business.
(b) We customarily only disclose Personal Information to service providers who assist us in operating the Website. Your Personal Information may also be accessed by maintenance and support personnel acting in the normal course of their duties.
(c) By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if it has been collected directly from you and is material you would reasonably expect to receive. We do not use Sensitive Information for direct marketing. Each communication will include a simple way to opt out, such as an unsubscribe link.
(d) You can manage your marketing preferences through your account settings or by contacting our Privacy Officer. We will process opt-out requests within [DAYS] business days and maintain records of your preferences. Marketing communications will not exceed [NUMBER] messages per month. If you opt out, we will retain only the minimum Personal Information required to comply with your request.
Security, access and correction
SECTION 5
(a) We store your Personal Information in a manner that reasonably protects it from unauthorised access, misuse, modification, or disclosure. When your Personal Information is no longer required, we will take reasonable steps to destroy or de-identify it. Most Personal Information is retained for up to 7 years to meet record-keeping obligations.
We use industry-standard security measures including encryption, access controls, and secure data centres. When deletion is required, secure erasure methods are used. Digital records are retained for [DAYS] days for active data and [DAYS] years for archived data, after which automated deletion protocols permanently remove the information.
(b) The Australian Privacy Principles:
(i) permit you to obtain access to Personal Information we hold about you in certain circumstances (APP 12); and
(ii) allow you to correct inaccurate Personal Information subject to certain exceptions (APP 13).
(c) Requests for access or correction should be made in writing using the contact details below.
Complaint procedure
SECTION 6
If you have a complaint about how we handle your Personal Information, please contact us using the details below. Complaints will be reviewed by a Make Good representative and we may request further information to clarify your concerns. If the complaint is found to be valid, we will take reasonable steps to resolve the issue. If you remain dissatisfied, you may refer the matter to the Office of the Australian Information Commissioner.
Documentation and response timeline
SECTION 7
We will acknowledge receipt of privacy complaints within [DAYS] business days and provide a reference number. We aim to resolve complaints within [DAYS] business days. If additional time is required, you will be notified. Complaint records will be retained for [DAYS] months following resolution. Escalated matters will be reviewed by our Privacy Officer within [DAYS] business days.
Overseas transfer
SECTION 8
Your Personal Information may be transferred to recipients located in the USA and Europe. These jurisdictions have data protection laws that are substantially similar to the Australian Privacy Principles. As such, we do not require overseas recipients to comply with the Australian Privacy Principles and will not be liable for breaches occurring overseas.
GDPR
SECTION 9
In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. However, our website does not target EU residents and does not monitor their behaviour. Accordingly, the GDPR does not apply.
Contact us
SECTION 10
If you have any questions, requests for access, or complaints regarding your Personal Information, you can contact us at hello@mk.gd.
