MAKEGOOD® Shipping Policy

This policy applies to all online purchases via www.mk.gd.

Australia and New Zealand

Free shipping applies on all orders within Australia and New Zealand.

Orders are fulfilled by Quickmail 3PL in Western Australia with full tracking provided by email or text.

Estimated delivery time is 2 to 10 business days.

New Zealand customers are responsible for any duties or import costs that may be incurred in New Zealand. The courier has the discretion to pay these costs, where applicable, without prior notification to the customer. The customer will be responsible for reimbursing the courier for any such costs incurred.

Postage Express eParcel – Domestic: flat-rate shipping of $20 per order.

International

United States

Flat-rate shipping of USD $20 per order.

US customers are responsible for any duties, taxes or import charges. Where required, the courier may advance these costs to avoid delays. Customers must reimburse the courier directly for any charges paid on their behalf.

Europe and United Kingdom

Flat-rate shipping of EUR 15 per order.

EU and UK customers are responsible for any duties, VAT or import processing fees. Couriers may advance these charges at their discretion. Customers must reimburse the courier for any such amounts.

Asia

Flat-rate shipping of AUD 24 per order.

Customers are responsible for any duties or import charges that apply in their region. Couriers may pay these charges to expedite clearance. Customers must reimburse the courier for any amounts paid on their behalf.

Other International Destinations

Where possible, we offer flat-rate or subsidised shipping. If a fixed rate is not available for your location, shipping will be calculated at checkout.

Customers are responsible for any duties, VAT or import charges applied by their local authorities.

Important Delivery Information

• Orders placed after 3pm Perth time are dispatched the next business day.
• Quickmail does not operate on Western Australian public holidays. Orders placed on these days are dispatched the next business day.
• Once an order has been dispatched, we cannot change or redirect the delivery address.
• A daytime delivery address and contact number are required.
• Delivery times are estimates and may vary for remote areas or during peak periods.
• If an item is delayed or out of stock, we will contact you with options. Partial shipments may incur additional freight charges.
• This policy applies only to purchases made via www.mk.gd.

If You Are Not Home

Most orders require a signature on delivery unless the courier provides an alternative safe-drop option. If no one is present, a card may be left with details for collection or arranging redelivery.

We aim to dispatch orders quickly, usually on the next business day. Occasional delays can happen due to courier congestion, weather, or customs processing. When delays occur, we will do everything we can to keep you updated and get your order to you as soon as possible.

For shipping inquiries, contact us at hello@mk.gd.